Retail Branch Network

At RBS, the vision of UK Retail (including the RBS and Natwest branch networks) is to become Britain’s most helpful and sustainable bank. Our people are key in helping us achieve this, which is why we place a high priority on recruiting the very best people with the right skills, experience and behaviours.

We’re recruiting for a number of key roles throughout the UK, each of which plays an essential part in the RBS vision for excellence through providing excellent customer experiences in everything we do.

Salary & Benefits

The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector. In addition to your salary you would receive:

• Up to a further 25% of your salary paid to you as benefit funding instead of a traditional pension plan*
• Sharesave Scheme – Save 20% off RBS shares and cash-in, tax-free after 3 years
• Minimum of 22 days holiday per year plus a further 8 Bank Holidays (both pro rata based at hours worked)
• All employees have access to a great range of discounted financial services products including Mortgages, Loans, Savings and Insurance as well as discounts on other products and services from a number of well known retailers and manufacturers

* Please note that you would have the opportunity to contribute towards the Group’s Retirement Savings Plan. Different levels of Benefit Funding may apply in other schemes across the RBS Group.

Customer Advisor

Nationwide
£19,500 – £28,000 package plus individual performance award, dependent on experience and location.

Our Customer Advisors lead the way in providing a level of service we can be proud of. Working with our RBS or Natwest branch teams, you’ll build and maintain essential customer relationships; whether as the welcoming face of RBS or conducting a personal one-to-one review of their finances and requirements. And thanks to a thorough knowledge of the bank’s products and services, you’ll use your customer service experience to help people make the right decisions with their money.

Personal Mortgage Advisor

Nationwide
£21,500 – £32,500 package plus individual performance award, dependent on experience and location.

As a Personal Mortgage Advisor you’ll manage customer needs individually by conducting personal, structured, face to face mortgage sales interviews. You’ll be a key point of contact for our mortgage services within your region, identifying customer requirements and matching their priorities with a wide range of products and a thorough knowledge base, ensuring they always get the best advice.

Branch Manager

Nationwide
£24,000 – £48,000 package plus individual performance award, dependent on experience and location.

Our Branch Managers lead, coach and motivate the teams who continue to provide an excellent level of customer service to over 13 million people in the UK. You’ll build a team of in-branch experts, encouraging staff to develop their professional skills and knowledge base and, as a branch, offer a range of products and services structured to meet ever-changing customer needs and exceed their expectations.

Senior Bank Manager

Nationwide
£45,500 – £64,500 package plus individual performance award, dependent on experience and location.

You’ll manage a number of regional branches, providing both business and people leadership that will motivate teams to maximise their performance and deliver outstanding results in all areas of retail banking. By implementing focussed business plans, you’ll inspire a total customer focus which places every branch as a business leader in its area, helping them realise their full potential.